← use cases · construction · customer relations

Responding to inbound requests

Every request gets a reply within the hour, even on a Saturday.

read for
this case applies to construction · saas · consulting · it reads in each one's own words
your agent otooto connected
Reply to the new requests from the weekend and propose meetings this week.
ooto · email · requestsdone
$ mail_demandes --depuis vendredi
5 new requests
ooto · calendar · slotsdone
$ agenda_creneaux --semaine en-cours
6 free slots
5 requests handled: 3 meetings proposed, 2 replies waiting on photos from the client. The files are open, nothing went out without being checked against your rules.
illustrative scene · no client names
today

Quote requests that wait until the job's finished for a reply.

Out on site all day, quote requests wait until the evening or the weekend; some clients have already gone elsewhere.

with the agent

Reply within the hour, missing questions asked, a meeting proposed.

It acknowledges receipt, asks the missing questions, creates the client file, and proposes a meeting slot in your calendar.

for example, constructionA roof repair request gets a reply within the hour asking for the address and photos, then a visit slot.

  1. 01Receive the request. Email, website form, or a message left.
  2. 02Fill the gaps. The questions needed to move forward, asked right away.
  3. 03Open the file. A client page created with the request and any attachments.
  4. 04Propose a slot. In your shared calendar, confirmed by the client.

it readsemailformcalendar

what comes out

Reply sent, file created, meeting proposed.

requests · receivedsample
leak · urgentcallback
roof window quotequestions
the gain

No request lost, a reply within the hour.

To get started: A shared calendar and the connected mailbox.

try it on a real case →
also worth reading

more cases: customer relations

your case

tell us what you'd rather stop doing.

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