← use cases · saas · operations
Handling product feature requests
Every client request tied to the product, with no triage meeting.
your agent otooto connected
Sort this week's feature requests and tie them into the backlog.
ooto · slack · requests channeldone
$ slack_lire --canal demandes-produit --depuis 7j
→ 14 requests received
ooto · backlog · matchingdone
$ backlog_rapprocher --demandes semaine
→ 9 already open
14 requests processed: 9 tied to existing tickets with the new clients affected, 5 new tickets for the product manager to approve.
today
Feature requests piling up, sorted whenever a manager has time.
Feature requests arrive in a jumble; qualifying them and tying them to the product takes up product managers' time.
with the agent
Qualified tickets in the backlog, tied to a feature.
It reads each request, rephrases it, ties it to a feature, estimates its impact and prepares the ticket for the product manager.
- 01Read the request. Support, email, sales conversations, dedicated channel.
- 02Rephrase. The need behind the request, in one sentence.
- 03Tie it in. To a feature or an already open request.
- 04Prepare the ticket. Clients affected, estimated impact, ready for the backlog.
it readssupporttickets
what comes out
Qualified tickets in the backlog.
backlog · qualifiedsample
accounting export+3 clients
ssoduplicate
the gain
A clean backlog with no triage meeting.
To get started: Access to the backlog and the channel where requests come in.
try it on a real case →your case
tell us what you'd rather stop doing.
we check together whether the data exists, try it on a real case from your week, you correct it, and the rule gets written down. if it doesn't work, we'll tell you.
write to alexis →reply within 48 h, in english or french.